Returns & Exchanges
At Webtoon Shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unused condition. Please note that certain limited-edition collectibles and digital items are final sale and cannot be returned.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, inserts, and protective seals are intact to qualify for a full refund.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing